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Refund & Cancellation

Hotel Lerida is one of the ideally located Luxury Hotels in Thane

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Refund & Cancellation

Reservation :-

Please make advance reservation via telephone or book online to ensure room availability.
Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.
Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by the customer, no other rate is applicable either higher or lower and enforce no refund is admissible.
The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees.
The actual taxes, fees and cess prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees etc.
Currency conversions are estimates and are provided as information only. The bill on check out for stay shall be charged in the hotel’s local currency.
We reserve the right to modify or cancel the reservation if it appears, at sole discretion of the hotel, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with mollified intention or mistake or error.
On check in to the hotel, please present the hotel reservation confirmation voucher along with valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving license, or any photo ID card issued by Central/ State government and a valid credit card for any incidental and/ or extra charges.
All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale Rates do not permit any changes in the hotel booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select Room type(s) only on first come first served basis. Hotel Lerida reserves the right to withdraw and/or amend the promotion/sale without any prior notice.
All extra services & amenities not part of this offer will be available at an on additional charge only.
The offer cannot be combined with any other offer/promotion or benefit(s) available through any loyalty program run by Hotel Lerida or any third party.
In case of non-availability of pre-booked room at the time of arrival, the hotel will offer an alternate similar standard hotel/ in a similar room type, at its discretion and without any further liability.
Rates may change without notice and may vary for special events except for confirmed reservation against the advance payment.
All rates are subject to prevailing local taxes as applicable on room tariff & services opted.

Occupancy :-

Normal occupancy permits maximum two people per room. Additional person (if room size permits) will be charged extra as per prevalent rate of the Hotel.

Deposit / Online Payment :-

The deposit / online payment to be paid in advance equivalent to total room nights booked for the entire stay to get the confirmed reservation.
We accept deposit only against the Maestro, Visa and MasterCard. For any alternate mode of payment, please contact the hotel’s reservations.
Corporate reservations need to be secured by a company credit card. For any alternate mode of payment, please contact Hotel’s Reservation.
Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in cancellation & early checkout policy.

Cancellation and Early Checkout Policy :-

In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Hotel Reservation for a refund of your deposit. The guidelines in this regards as under:-
The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.
Please note that if an online booking is modified or cancelled with the hotel’s reservations Office/ Hotel’s sales office, it cannot be further modified or cancelled online.
The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund admissible online.
In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).
Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on www.hotellerida.co.in without benefits / restrictions.
In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the hotel for clarification.

The cancellation applicable as under
Reserved Room	Cancellation Period prior to arrival	Refund
Cancellation Before	24 hrs of booking	No refund
Cancellation Before	48 hrs	50 % refund

The cancellation applicable as under
Banquet & Conference	Cancellation Period prior to arrival	Refund
Cancellation Before	24 hrs of booking	No refund
Cancellation Before	48 hrs	25% refund

Booking Policy
At the time of event booking	50 % Advance Payment
Before start the event	100 % Advance Payment

Refund Policy :-

On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.

In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.